Frequently
Asked
Question
-
The most efficient way to order is through our website, dreamcannabisla.com/shop. Check out as a guest or create a profile to become a member and benefit from 10% cash back and other loyalty rewards. You can also text to order (323) 393-5040.
-
After placing an order, you’ll receive live updates via text from our dispatcher. We notify you when,
You submit an express or scheduled delivery.
Delivery is on the way.
Your driver is nearby.
Your driver arrives.
-
Please refer to our locations page to see a list of regions we deliver to and order minimums. Delivery is always free!
-
A Gov’t issued ID is required for purchase at our cannabis store. Passports are also OK. First time customers will be required to present a 1-time selfie photo of themselves holding up a matching ID for verification.
Please note that the person who placed the order is required to be present at pick-up.
M.M.I.C CUSTOMERS HAVE TO BE VERIFIED TO GET MMIC BENEFITS
-
All deliveries are free, as a result we set order minimums. To view each of our regional minimums you can visit our locations page.
-
Besides cash, we accept
Debit Card ($3.75 fee)
Aeropay ($3 fee)
Dream Cannabis processes ACH payments online, either at checkout or through our mobile paylink.
We do NOT process credit card payments.
We do NOT accept Cash App, Venmo, Paypal, Chime, or Gift Cards.
*NO FEE FOR CASH PAYMENT
-
When you place an order with us on another site such as Weedmaps or Leafly, you'll now receive a mobile paylink text from AEROPAY giving you the option to pre-pay for your order.
By clicking on the secure link provided, you'll gain access to a cashless payment process. This eliminates the need for a trip to the ATM, saving you the hassle. Once your payment and ID have been confirmed, your order will be added to our delivery queue and on its way to you!
-
When you shop with Dream Cannabis, you earn $1 for every $10 you spend! That’s 10% cash back on all purchases!
You can redeem any available rewards at checkout using the "Add Loyalty Points" button.
To view your current amount of rewards points, you can visit our shop page and click on the person icon at the top right hand side of the page and login. It'll display your points on profile main page as well as checkout.
*Please note: Loyalty points cannot be used to discount an order below the regional minimum. The order subtotal must meet the minimum after all discounts are applied.
-
Deliveries typically arrive within 30-60 minutes on average.
Please note that delivery times may vary based on volume, traffic and road conditions.
Our goal is always within 30 minutes!
-
Due to safety and regulations, drivers do not bring cannabis orders to residents doors. Customers must meet their driver curbside with their ID & total ready.
*Customers may request drivers to bring orders to their door; Dream Cannabis reserves the right to accept or deny such requests.
-
California State law allows individuals 21 and older to possess or buy 1 ounce of cannabis or less, up to six immature cannabis plants or up to 8 grams of cannabis concentrate for personal use per day — and you are permitted to buy only from a state-licensed, adult-use cannabis retailer.
The daily limits are different for medical cannabis customers who have a physician’s recommendation. They can purchase up to 8 ounces of medicinal cannabis in the form of dried mature flowers and up to 12 immature cannabis plants (or the amount their physician recommends).
-
At Dream Cannabis, All Sales Are Final. This means that you, the customer, do not have the right to return a product if you do not like it, bought it by mistake or change your mind. To that extent the sale is “final.”
This does not mean you must accept missing and/or incorrect products. If you experienced any of the aforementioned with your order, please contact our customer support team. Contact Here.
Ensuring you have an exceptional experience is our utmost priority, but we acknowledge that errors can occur. If you didn't have a Dream experience, we sincerely apologize and ask for an opportunity to make it right. Please reach out to us so we can address any concerns you may have. Your feedback will not only help us resolve any issues but also enable us to enhance our service. Prioritizing customer satisfaction over profits is our ultimate goal.
-
Customers must reach out to our email support team within 24 hours of purchasing and receiving a defective product to initiate an exchange.
If the product is sealed and you would like an exchange, please text our dispatch line directly for assistance.
If a product is opened, please follow the steps below:
To inquire about an opened product exchange, email our support team - info@dreamcannabisla.com with the following:
First and Last Name
Phone #
Concern or Issue
Date of Purchase
Photo/s or video/s of product.
Please note:
Concerns and issues must be reported in a reasonable amount of time.
Defective/damaged items must be reported within 24 hours of purchase.
The initial product is required to be returned for proper cannabis waste disposal in accordance with California State Cannabis laws in order to receive an exchange/replacement.
The original product must be in the condition it was received and may not be partially smoked, damaged or disposed of.
If any of these conditions are not met, we reserve the right to refuse an exchange.
Exchanges are subject to approval on a case-by-case basis.
Ensuring you have an exceptional experience is our utmost priority, but we acknowledge that errors can occur. If you didn't have a Dream experience, we sincerely apologize and ask for an opportunity to make it right. Please reach out to us so we can address any concerns you may have. Your feedback will not only help us resolve any issues but also enable us to enhance our service. Prioritizing customer satisfaction over profits is our ultimate goal.
-
The most efficient way to order is through our website, dreamdeliveryLA.com/shop Check out as a guest or create a profile to become a member and benefit from 10% cash back and other loyalty rewards. You can also text to order (323) 393-5040.
-
After placing an order, you’ll receive live updates via text from our dispatcher. We notify you when,
You submit an express or scheduled delivery.
Delivery is on the way.
Your driver is nearby.
Your driver arrives.
-
Please refer to our locations page to see a list of regions we deliver to and order minimums. Delivery is always free!
-
A Gov’t issued ID is required for purchase at our cannabis store. Passports are also OK. First time customers will be required to present a 1-time selfie photo of themselves holding up a matching ID for verification.
Please note that the person who placed the order is required to be present at pick-up.
M.M.I.C CUSTOMERS HAVE TO BE VERIFIED TO GET MMIC BENEFITS
-
All deliveries are free, as a result we set order minimums. To view each of our regional minimums you can visit our locations page.
-
Besides cash, we accept
Debit Card ($3.75 fee)
Aeropay ($3 fee)
Dream Cannabis processes ACH payments online, either at checkout or through our mobile paylink.
We do NOT process credit card payments.
We do NOT accept Cash App, Venmo, Paypal, Chime, or Gift Cards.
*NO FEE FOR CASH PAYMENT
-
When you place an order with us on another site such as Weedmaps or Leafly, you'll now receive a mobile paylink text from AEROPAY giving you the option to pre-pay for your order.
By clicking on the secure link provided, you'll gain access to a cashless payment process. This eliminates the need for a trip to the ATM, saving you the hassle. Once your payment and ID have been confirmed, your order will be added to our delivery queue and on its way to you!
-
When you shop with Dream Cannabis, you earn $1 for every $10 you spend! That’s 10% cash back on all purchases!
You can redeem any available rewards at checkout using the "Add Loyalty Points" button.
To view your current amount of rewards points, you can visit our shop page and click on the person icon at the top right hand side of the page and login. It'll display your points on profile main page as well as checkout.
*Please note: Loyalty points cannot be used to discount an order below the regional minimum. The order subtotal must meet the minimum after all discounts are applied.
-
Deliveries typically arrive within 30-60 minutes on average.
Please note that delivery times may vary based on volume, traffic and road conditions.
Our goal is always within 30 minutes!
-
Due to safety and regulations, drivers do not bring cannabis orders to residents doors. Customers must meet their driver curbside with their ID & total ready.
*Customers may request drivers to bring orders to their door; Dream Cannabis reserves the right to accept or deny such requests.
-
California State law allows individuals 21 and older to possess or buy 1 ounce of cannabis or less, up to six immature cannabis plants or up to 8 grams of cannabis concentrate for personal use per day — and you are permitted to buy only from a state-licensed, adult-use cannabis retailer.
The daily limits are different for medical cannabis customers who have a physician’s recommendation. They can purchase up to 8 ounces of medicinal cannabis in the form of dried mature flowers and up to 12 immature cannabis plants (or the amount their physician recommends).
-
At Dream Cannabis, All Sales Are Final. This means that you, the customer, do not have the right to return a product if you do not like it, bought it by mistake or change your mind. To that extent the sale is “final.”
This does not mean you must accept missing and/or incorrect products. If you experienced any of the aforementioned with your order, please contact our customer support team. Contact Here.
Ensuring you have an exceptional experience is our utmost priority, but we acknowledge that errors can occur. If you didn't have a Dream experience, we sincerely apologize and ask for an opportunity to make it right. Please reach out to us so we can address any concerns you may have. Your feedback will not only help us resolve any issues but also enable us to enhance our service. Prioritizing customer satisfaction over profits is our ultimate goal.
-
Customers must reach out to our email support team within 24 hours of purchasing and receiving a defective product to initiate an exchange.
If the product is sealed and you would like an exchange, please text our dispatch line directly for assistance.
If a product is opened, please follow the steps below:
To inquire about an opened product exchange, email our support team - info@dreamcannabisla.com with the following:
First and Last Name
Phone #
Concern or Issue
Date of Purchase
Photo/s or video/s of product.
Please note:
Concerns and issues must be reported in a reasonable amount of time.
Defective/damaged items must be reported within 24 hours of purchase.
The initial product is required to be returned for proper cannabis waste disposal in accordance with California State Cannabis laws in order to receive an exchange/replacement.
The original product must be in the condition it was received and may not be partially smoked, damaged or disposed of.
If any of these conditions are not met, we reserve the right to refuse an exchange.
Exchanges are subject to approval on a case-by-case basis.
Ensuring you have an exceptional experience is our utmost priority, but we acknowledge that errors can occur. If you didn't have a Dream experience, we sincerely apologize and ask for an opportunity to make it right. Please reach out to us so we can address any concerns you may have. Your feedback will not only help us resolve any issues but also enable us to enhance our service. Prioritizing customer satisfaction over profits is our ultimate goal.
-
The most efficient way to order is through our website, dreamcannabisla.com/shop. Check out as a guest or create a profile to become a member and benefit from 10% cash back and other loyalty rewards. You can also text to order (323) 393-5040.
-
After placing an order, you’ll receive live updates via text from our dispatcher. We notify you when,
You submit an express or scheduled delivery.
Delivery is on the way.
Your driver is nearby.
Your driver arrives.
-
Please refer to our locations page to see a list of regions we deliver to and order minimums. Delivery is always free!
-
A Gov’t issued ID is required for purchase at our cannabis store. Passports are also OK. First time customers will be required to present a 1-time selfie photo of themselves holding up a matching ID for verification.
Please note that the person who placed the order is required to be present at pick-up.
M.M.I.C CUSTOMERS HAVE TO BE VERIFIED TO GET MMIC BENEFITS
-
All deliveries are free, as a result we set order minimums. To view each of our regional minimums you can visit our locations page.
-
Besides cash, we accept
Debit Card ($3.75 fee)
Aeropay ($3 fee)
Dream Cannabis processes ACH payments online, either at checkout or through our mobile paylink.
We do NOT process credit card payments.
We do NOT accept Cash App, Venmo, Paypal, Chime, or Gift Cards.
*NO FEE FOR CASH PAYMENT
-
When you place an order with us on another site such as Weedmaps or Leafly, you'll now receive a mobile paylink text from AEROPAY giving you the option to pre-pay for your order.
By clicking on the secure link provided, you'll gain access to a cashless payment process. This eliminates the need for a trip to the ATM, saving you the hassle. Once your payment and ID have been confirmed, your order will be added to our delivery queue and on its way to you!
-
When you shop with Dream Cannabis, you earn $1 for every $10 you spend! That’s 10% cash back on all purchases!
You can redeem any available rewards at checkout using the "Add Loyalty Points" button.
To view your current amount of rewards points, you can visit our shop page and click on the person icon at the top right hand side of the page and login. It'll display your points on profile main page as well as checkout.
*Please note: Loyalty points cannot be used to discount an order below the regional minimum. The order subtotal must meet the minimum after all discounts are applied.
-
Deliveries typically arrive within 30-60 minutes on average.
Please note that delivery times may vary based on volume, traffic and road conditions.
Our goal is always within 30 minutes!
-
Due to safety and regulations, drivers do not bring cannabis orders to residents doors. Customers must meet their driver curbside with their ID & total ready.
*Customers may request drivers to bring orders to their door; Dream Cannabis reserves the right to accept or deny such requests.
-
California State law allows individuals 21 and older to possess or buy 1 ounce of cannabis or less, up to six immature cannabis plants or up to 8 grams of cannabis concentrate for personal use per day — and you are permitted to buy only from a state-licensed, adult-use cannabis retailer.
The daily limits are different for medical cannabis customers who have a physician’s recommendation. They can purchase up to 8 ounces of medicinal cannabis in the form of dried mature flowers and up to 12 immature cannabis plants (or the amount their physician recommends).
-
At Dream Cannabis, All Sales Are Final. This means that you, the customer, do not have the right to return a product if you do not like it, bought it by mistake or change your mind. To that extent the sale is “final.”
This does not mean you must accept missing and/or incorrect products. If you experienced any of the aforementioned with your order, please contact our customer support team. Contact Here.
Ensuring you have an exceptional experience is our utmost priority, but we acknowledge that errors can occur. If you didn't have a Dream experience, we sincerely apologize and ask for an opportunity to make it right. Please reach out to us so we can address any concerns you may have. Your feedback will not only help us resolve any issues but also enable us to enhance our service. Prioritizing customer satisfaction over profits is our ultimate goal.
-
Customers must reach out to our email support team within 24 hours of purchasing and receiving a defective product to initiate an exchange.
If the product is sealed and you would like an exchange, please text our dispatch line directly for assistance.
If a product is opened, please follow the steps below:
To inquire about an opened product exchange, email our support team - info@dreamcannabisla.com with the following:
First and Last Name
Phone #
Concern or Issue
Date of Purchase
Photo/s or video/s of product.
Please note:
Concerns and issues must be reported in a reasonable amount of time.
Defective/damaged items must be reported within 24 hours of purchase.
The initial product is required to be returned for proper cannabis waste disposal in accordance with California State Cannabis laws in order to receive an exchange/replacement.
The original product must be in the condition it was received and may not be partially smoked, damaged or disposed of.
If any of these conditions are not met, we reserve the right to refuse an exchange.
Exchanges are subject to approval on a case-by-case basis.
Ensuring you have an exceptional experience is our utmost priority, but we acknowledge that errors can occur. If you didn't have a Dream experience, we sincerely apologize and ask for an opportunity to make it right. Please reach out to us so we can address any concerns you may have. Your feedback will not only help us resolve any issues but also enable us to enhance our service. Prioritizing customer satisfaction over profits is our ultimate goal.